MoonMels operates this store and website, including all related information, content, features, tools, products, and services (the “Services”), to provide you with a secure and straightforward shopping experience.
This Privacy Policy explains how we collect, use, process, and disclose your personal information when you visit, use, make a purchase from, or otherwise interact with our Services.
If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control in relation to the collection, processing, use, and disclosure of your personal information.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect or Process
“Personal information” refers to information that identifies you or can reasonably be linked to you. It does not include information that has been anonymized or de-identified so that it cannot reasonably identify you.
Depending on how you interact with our store, we may collect:
- Contact Details: Name, billing address, shipping address, phone number, email address, and order details.
- Financial Information: Payment card details, transaction information, and payment confirmations.
- Account Information: Username, password, preferences, and account settings where applicable.
- Transaction Information: Products viewed, added to cart, purchased, returned, or exchanged.
- Communications: Information you provide when contacting us or requesting customer support.
- Device Information: IP address, browser type, device information, and network connection details.
- Usage Information: Information about how you browse, navigate, and interact with our Services.
Personal Information Sources
We may collect personal information from:
- Directly from you when you place an order, create an account, or contact us.
- Automatically through cookies, pixels, and similar technologies.
- Service providers that assist us with operating our store and fulfilling orders.
- Partners or third parties that support, improve, or help provide our Services.
How We Use Your Personal Information
1. Provide, Tailor, and Improve Services
To process orders, complete payments, manage accounts, arrange shipping, provide customer support, handle returns or exchanges, and improve your shopping experience.
2. Marketing and Advertising
To provide promotions, product updates, offers, and other marketing communications where permitted.
3. Security and Fraud Prevention
To detect, investigate, and help prevent fraudulent, unauthorized, harmful, or illegal activity.
4. Communication
To respond to inquiries, provide order information, and maintain customer support.
5. Legal Compliance
To comply with applicable laws, regulations, legal processes, and other lawful obligations.
How We Disclose Personal Information
We may share your information:
- With service providers and marketing partners where necessary or applicable.
- When you request, direct, or provide consent for us to do so.
- With affiliated businesses where required for normal business operations.
- In connection with a merger, acquisition, restructuring, financing, sale, or transfer of all or part of our business.
- Where required to comply with applicable laws, legal processes, or lawful requests.
Relationship With Shopify
Our Services are hosted by Shopify. Information submitted through our store may be collected, processed, or shared with Shopify and relevant third-party providers where necessary to operate, support, secure, and improve the Services.
For more information about Shopify's privacy practices, please refer to Shopify’s Consumer Privacy Policy and Shopify Privacy Portal.
Third-Party Websites
Our Services may contain links to websites or services operated by third parties. MoonMels is not responsible for the privacy, security, content, or practices of those third parties.
Children’s Data
Our Services are not intended for individuals under the applicable age of majority. We do not knowingly collect personal information from minors.
Security and Data Retention
We use reasonable administrative, technical, and organizational safeguards designed to protect your personal information. However, no security system or method of transmitting information over the internet can be guaranteed to be completely secure.
Your Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information, including the right to:
- Access your personal information
- Request deletion of your personal information
- Request corrections to inaccurate information
- Request a copy or transfer of certain personal information
- Manage or withdraw certain communication preferences
You may exercise applicable rights through the Contact option available on our store.
Complaints
If you have questions or concerns about how your personal information is collected, used, or handled, please contact us through the Contact option available on our website.
International Transfers
Your personal information may be transferred to, stored in, or processed in countries outside your country of residence where our service providers or business partners operate.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, Services, legal requirements, or other operational reasons. Any updates will be posted on this page with a revised effective date where applicable.
Contact
For questions regarding this Privacy Policy, our privacy practices, or your data rights, please use the Contact option available on the MoonMels website.