At MoonMels, we aim to prepare and dispatch every order as quickly and carefully as possible.
Order Processing
Orders are typically processed within 1–3 business days after being placed.
Once your order has been prepared and dispatched, it will be handed to a trusted shipping partner selected based on your location and the most suitable available delivery service.
Delivery Timeframes
Estimated delivery times are typically 3–7 business days after dispatch, depending on your location.
Some orders may arrive sooner, while delivery to certain destinations may take slightly longer due to local carrier conditions.
Tracking
Where tracking is available, you will receive tracking information so you can follow the progress of your MoonMels order from dispatch through to delivery.
Shipping Delays
While we work to keep every delivery moving smoothly, occasional delays can occur due to circumstances outside of our control, including:
- Customs inspections or processing
- Carrier or postal service delays
- Severe weather or transport disruptions
- Public holidays and periods of high seasonal demand
We appreciate your patience and understanding if an unexpected shipping delay affects your order.