We want you to feel confident when shopping with MoonMels. If there is an issue with your order, our team is here to help make things right.
Returns
We offer a 14-day return policy, which means you have 14 days from the date your order is delivered to request a return.
To be eligible for a return:
- Your item must be in the same condition in which you received it
- Unused, unopened, and with the safety seal intact
- In its original packaging
- You must provide proof of purchase, such as your order confirmation or receipt
To request a return, please use the Contact option on our website and provide your order number along with details about the item you would like to return.
If your return is approved, we will provide instructions on how and where to send your item and, where applicable, provide a return shipping label.
Items returned without first receiving approval from us will not be accepted.
If you have any questions about a return, you can contact us at any time through the Contact option available on our website.
Damages and Order Issues
Please inspect your MoonMels order when it arrives. If your item is damaged, defective, incorrect, or has arrived with a broken or missing safety seal, contact us as soon as possible through the Contact option so we can review the issue and work toward an appropriate resolution.
Exceptions / Non-Returnable Items
For health, hygiene, and safety reasons, certain products cannot be returned once opened or used. This includes opened jars of MoonMels 10mg Melatonin Strawberry Gummies or products with a removed, damaged, or broken safety seal.
Other non-returnable items may include:
- Custom or personalized products
- Digital products or downloadable content
- Items marked as final sale
- Gift cards
If you are unsure whether your item is eligible for return, please contact us before sending anything back.
Sale items and gift cards are non-refundable unless otherwise required by applicable law.
Exchanges
The quickest way to receive a replacement or different item is to:
- Request a return for the original item through the Contact option on our website
- Once the return is approved, place a new order for the replacement item
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you may have the right to cancel or return your order within 14 days without providing a reason, subject to applicable consumer laws and any hygiene or sealed-goods exceptions.
Eligible items must be returned in the same condition in which they were received — unused, unopened, with the safety seal intact, in their original packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your approved return, we will notify you whether your refund has been approved or declined.
If approved, your refund will be issued to your original payment method within 10 business days.
Please remember that your bank, credit card company, or payment provider may require additional time to process and display the refund in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us through the Contact option on the MoonMels website.